This is the module 3 of four in the Certify Delight Program. Key highlights include Experience Mapping, Service Rituals and Spa System utilization.

This is module 2 of 4 in the Certify Delight program. Be Delightful learning concepts delve deeper into pre-sales and the CDL Arrival phase.

This is the first of four (4) modules in the Certify Delight Spa Management program. Participants will study each spa management area, including spa financial literacy and KPIs, as well as the Certify Delight Loop - - what it is, its origins, foundational components and how its applied to operations for planning, organizing and controlling.